Terms & conditions
In these terms and conditions Air rent a car, in following text-Company lessor, rents a vehicle to you, in following text-lessee, with written vehicle details in separate contract. Lessee accepts all terms and conditions, duties, by signing rental contract and agrees with condition of the vehicle.
1) CONDITIONS OF USE
Rented vehicle can be used/driven by person-holder of a valid drivers license for at least 2 year, with minimum 21 year of age.
It is prohibited to drive/use rented vehicle:
a) By person(s) not listed in rental contract
b) For paid transport of passenger, any cargo, animals or under lease
c) For test drive, competitions, racing
d) With provided false driver / user details (name, address, etc)
e) For push / pull of any objects or vehicles
f) While use of alcohol, narcotics, intoxicating drugs, drugs that affect consciousness and motor skills.
g) While the vehicle is overloaded or in any way defective
h) Contrary to regulations and law
i) Speed exceeding than permitted
Any of above listed restrictions apply to every use of rented vehicle. Air rent a car disclaims any responsibility for any loss or damage due to disregard of accepted rental contract terms and conditions.
1.a) Additional driver must be listed in rental contract. Additional driver fee applies up to max 10 days.
Usage of rented vehicle outside borders of Republic Croatia-only with written approval by Air rent a car, noted in rental contract. Expenses arise from violation of this condition will be charged in full. Restrictions applies to these countries: Albania, Armenia, Belorussia, Bulgaria, Estonia, Finland, Greece, Ireland, Macedonia, Norway, Portugal, Romania, Russia, Sweden, Turkey, Great Britain, Ukraine. Cross border fee applies up to max 10 days.
2. Lessee acknowledges that personal data relative to rental contract/agreement will be processed and stored. Lessee agrees that all data from rental contract/agreement will be used and shared with third parties for the purposes of our legitimate interests, especially for protection of our assets and credit control purposes.
2) VEHICLE DELIVERY AND RETURN,RESERVATION/CANCELLATION
Reservation is made strictly by vehicle group, not by vehicle type.
Rented vehicle is inalienable property of Air rent a car. Air rent a car delivers the vehicle to lessee in correct general condition with all accompanying documents and equipment. It is lessee responsibility to contact Air rent a car office/employee before accepting/starting the vehicle if the noted damage is disputed.
Lessee is obliged to return the vehicle in initial state, determined by rental contract. Lessee is obliged to return the vehicle in exact time and place determined by rental contract. Delay up to 1 hour will not be charged additional. Delay over 1 hour will be charged in amount of additional day.
After hour fee applies to deliveries/returns after working hours of Air rent a car in total amount of 30€. Air rent a car hold the right to preauthorize card prior lessee arrival in full amount of rental. Cancellation up to 3 days of reservation will not be charged. Cancellation after 3 days will be charged in amount of first rental day.
You, lessee, remain fully responsible for the vehicle until it is collected/checked by Air rent a car employee/staff.
No show, without previous delay notification, after 1 hour of reservation time cancels the existing reservation.
Reservation with paid deposit confirms/secures reservation. Reservation deposit is non refundable in case of cancellation.
Lessee is obliged, within max 8 days, to pay full amount of provided invoice or immediately In amount determined by signed and accepted rental contract.
Lessee is obliged to pay in full all traffic violations, penalties so as any other expenses caused while using the rented vehicle. We accept all major cards: Visa, Mastercard, American Express, Diners Club.
The price include vehicle rental, unlimited kilometers, insurance with franchise(CDW).
4) LEASE EXTENSION
With minimum 24hour notice, otherwise will be treated as alienated/stolen vehicle, therefore reported and prosecuted by Croatian Police and authorities.
Fuel is not included in rental price. Vehicle is delivered and returned with same level of fuel. Missing fuel will be charged by the valid price list so as refueling service in amount of 20€. Lessee will pay all expenses in case of incorrect fuel refill in amount determined by valid price list of authorized car service.
6) MAINTENANCE AND VEHICLE BREAKDOWN
Air rent a car provides assistance service 24/7 in case of breakdown.
In cases when the breakdown is caused by reckless usage of rented vehicle (empty battery, key damage/loss) lessee will be charged for assistance and repairs in full amount.
Lessee is obliged to care and check vehicle level of motor oil, level of water in cooler, tire pressure.
Repairs and change of vehicle parts are to be done only with authorized car service and with Air rent a car consent. Replaced vehicle parts and original repairmen invoice must be presented to Air rent a car .Repaired vehicle without Air rent a car consent, without original invoice, without presented replaced vehicle parts will not be refunded. Replaced parts, without Air rent a car consent, will be charged in triple amount of the valid pricelist of an authorized car service so as all expenses due to unauthorized vehicle repair/parts replacement. If rental contract terms and conditions are not violated Air rent a car is obliged to provide substitute vehicle within 3 days.
7) VEHICLE INSURANCE
All of Air rent a car vehicles are insured by regulations and laws of insurance policies, versus third parties. All rights and obligations, in case of damage, will be regulated according to the insurance policies regulations.
Lessee is obliged to pay for the vehicle damage, up to the full franchise amount. Franchise amount is determined by the group/type of the vehicle.
By accepting additional insurance (SCDW) lessee, in amount determined in rental contract, depending of the vehicle group/type, will not be charged for the damage.
Insurance, in any accepted option, does not cover in any way: Loss/damage vehicle keys/documents, burnt clutch, damage to the tires, damage/loss of wheel rim or covers, damage to the vehicle chassis due to the vehicle being driven on unsealed roads, damage due to the lack of oil, usage of incorrect fuel, damage to the interior or any other damage to the vehicle caused by careless usage of the vehicle.
Regardless accepted insurance Police report is mandatory in case of accident/damage otherwise will be charged in amount determined in valid pricelist. All accepted insurances are invalid in case of using/driving the vehicle by unauthorized driver, consuming alcohol, drugs while using/driving the vehicle. Full amount of the damage so as expenses due to the damage will be charged. All of Air rent a car vehicle are non smoking. Smoking penalty is 70Euro.
8) FIRE, VEHICLE THEFT
Lessee will be held responsible in case of any damage to the vehicle due to violations of rental contract terms and conditions and reckless usage of vehicle and will be charged in full amount of damage.
9) VEHICLE DOCUMENTS AND KEYS
All vehicles are rented with valid vehicle documents and key. Any damage or loss of those will be charged by valid pricelist.
In case of vehicle accident/crash Police and Air rent a car must be notified immediately. Lessee is obliged to fulfill European traffic accident report(enclosed with vehicle documents) and present it to Air rent a car employee/office.
Lessee is obliged to cooperate in procedure and investigation of traffic accident protecting the interests of Air car rental and insurance company that the hired vehicle is insured with. In case of violating terms and conditions listed above, lessee will bear the costs of accident/damage in total.
11) LOSS OF PROPERTY
Air rent a car is not responsible in any way of lessee or other person property that was left in the vehicle or Air rent a car office. By signing the contract, lessee disclaims any demand and right regarding loss of property.
12) VEHICLE CONTROL
It is Air rent a car right to check vehicle condition at any time, if it`s found that the rental contract terms and conditions are violated, Air rent a car reserves the right to interrupt existing rental contract without any refund. Lessee will bear the cost arising from it.
13) TRAFFIC VIOLATION AND PARKING FINE
Lessee is responsible for all expenses due to traffic violations and parking fines while using the vehicle so as if one is found after ended rental period.
14) JURISDICTIONAL AUTHORITY
In case of conflict the competent Court is in Zadar.